Hotel Revenue Management
What Hotel Guests Want
All guests have a specific level of expectation when they plan to stay at a hotel. What does it take to make guests happy? What do guests really want? These are important questions. We all know that guests only return if they are satisfied. Hence, if guest reviews can be critical, as we know they are, how do you optimise the guest experience? Regardless of the number of amenities your property has or what kind of experience you provide, it is critical to ensure guests are excited about the hotel they are planning to visit.
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