For years, Online Travel Agencies (OTAs) like Expedia and Booking.com have been both a blessing and a curse for independent hotels. They provide invaluable visibility and a stream of bookings, but at a cost: high commissions, a loss of guest data, and a diluted brand identity.
But what if you could change the game?
The most successful independent hotels today are not just coexisting with OTAs—they are outperforming them by mastering the art of direct bookings. It’s about building a strategy that leverages your unique advantages to attract, convert, and retain guests directly. Here are proven strategies that can help you regain control, boost profitability, and build lasting guest relationships.
Your website is your most valuable asset. It’s where guests go to research your property after discovering you on an OTA, a phenomenon known as the “billboard effect.” The goal is to make sure they book with you, not a third party.
A Frictionless Booking Engine: Your booking process should be fast, simple, and mobile-friendly. A clunky, multi-page process is a conversion killer. Ensure your "Book Now" button is prominent on every page and leads to a one-page checkout.
Best Rate Guarantee: Travelers are price-sensitive. Use a rate parity tool to ensure your direct booking rate is always the best one available. Reinforce this with a clear "Best Rate Guarantee" message on your homepage.
Showcase Your Unique Identity: OTAs standardize everything. Your website is where you tell your story. Use high-quality, professional photos and videos that capture your hotel's unique charm, amenities, and local surroundings.
While a lower price is a great incentive, it's not your only weapon. Independent hotels can offer value that OTAs simply cannot.
Exclusive Direct-Booking Perks: Incentivize guests with perks they can only get by booking directly. This could be anything from a complimentary welcome drink and free parking to a room upgrade or late checkout. These add-ons enhance the guest experience without cutting into your room rate.
Curate Unique Packages: Create exclusive packages that bundle a room with local experiences, like a "Romantic Getaway" with a bottle of champagne or an "Adventure Package" that includes local tour tickets. Promote these on your website and social media to appeal to experience-rich travelers.
Build a Loyalty Program: Why should guests be loyal to an OTA when they can be loyal to you? A loyalty program—even a simple one—rewards repeat business with discounts, special offers, and personalized service.
You can’t get direct bookings if no one can find your website. A strategic digital marketing plan is essential for driving qualified traffic directly to your site.
Own Your Google Presence: OTAs spend heavily on bidding for your brand name. You must do the same. Bid on your hotel's name and location keywords to ensure you appear at the top of search results. Also, optimize your Google Business Profile with up-to-date information, photos, and a direct booking link.
Supercharge Your Social Media: Social media is your direct line to a massive audience. Use platforms like Instagram and TikTok to share compelling visuals, behind-the-scenes content, and user-generated content (UGC) from happy guests. Make sure your "Book Now" link is prominently displayed in your bio and posts.
Embrace Email Marketing: Don't let a guest's stay end at checkout. Capture their email address and use personalized email campaigns to stay in touch. Offer exclusive discounts, announce special events, and share inspiring content to keep your hotel top of mind for their next trip.
Just because a guest found you on an OTA doesn't mean they have to stay an OTA customer forever.
The Check-in Experience: Use your check-in process as a touchpoint to start building a direct relationship. Offer a small perk for their next stay if they book directly.
In-Stay Messaging: Promote your direct booking advantages through in-room signage, welcome letters, or a QR code for a future discount.
Post-Stay Follow-up: Send a personalized post-stay email thanking them and offering an exclusive "come back soon" discount if they book directly for their next visit.
Conclusion: A Mindset Shift from Reliance to Control
Outperforming OTAs isn't about eliminating them entirely—it's about rebalancing your distribution mix and building a sustainable business. By focusing on creating an exceptional direct booking experience, offering unique value, and leveraging the right marketing tools, independent hotels can regain control of their brand, their guest relationships, and their profitability.
Ready to take control of your revenue? Contact RevOptimum today to learn how our profit optimization solutions can help you implement these strategies and thrive in a competitive market.
RevOptimum enables revenue management transformation for the hotel industry and supports hoteliers through our expertise and innovative revenue increase structures and proprietary tools. Every day, we strive to deliver the highest revenue performance, client excellence, service quality, and integrity that bring the power of success to the hospitality industry.
We are ready to work with your hotel to build a revenue management plan that brings in more RevPAR closely. Contact us to learn how you can reach all of your hotel revenue goals quickly.